Return Window
Eligible products may generally be returned within 30 days after delivery.
Products submitted for return should normally be unused and in their original condition. Original packaging and included accessories should be retained whenever possible.
Return Requirements
To help ensure a return can be processed, the product should:
- Be in substantially the condition in which it was received
- Include applicable original packaging
- Include accessories and components supplied with the product
- Not show unreasonable signs of use or damage
Additional requirements may apply to certain product categories.
Non-Returnable Items
Some products may not qualify for return because of their nature or applicable restrictions.
Examples may include final-sale products, personalized items, products that cannot be resold for hygiene or safety reasons, and other items specifically identified as non-returnable.
Return Request
Customers should request approval before shipping an item back.
The request should include the order details and enough information to identify the product and reason for the return.
Return instructions will be provided when applicable.
Return Shipping
Unless applicable law requires otherwise, customers may be responsible for the cost of returning an item when the return is due to a change of mind or another non-defective reason.
When a product is confirmed to be defective, damaged in transit, or incorrectly supplied, an appropriate resolution may be provided.
Refunds
Once a returned item is received, it may be inspected to determine whether it meets the applicable return requirements.
Approved refunds are generally sent to the original payment method.
The time required for a refund to appear may vary depending on the payment provider or financial institution.
Damaged or Incorrect Products
If an order arrives damaged, defective, or contains the wrong product, please report the issue promptly.
To assist with the review, we may request photographs, order information, packaging details, or other relevant evidence.
Exchanges
If a suitable replacement is available, an exchange may be offered for eligible products.
When an exchange cannot be completed, another appropriate resolution may be available.
Legal Consumer Protections
This policy does not remove or restrict consumer rights that are protected by applicable law.