Return & Refund Policy

Return & Refund Policy for Frost Buddy

Return Eligibility and Timeframe

At Frost Buddy, customers may return eligible products within 30 days after delivery. To qualify for a return, items must be unused and kept in their original condition, including all packaging and accessories.

Return Conditions

To process your return smoothly, the product should meet the following criteria:

Be in substantially the same condition as when received
Include original packaging
Contain all supplied accessories and components
Show no unreasonable signs of use or damage

Note that some product categories may have additional specific requirements.

Non-Returnable Products

Certain items cannot be returned due to their nature or applicable restrictions. Examples include:

Final-sale products
Personalized or customized items
Products that cannot be resold for hygiene or safety reasons
Other items explicitly marked as non-returnable

Requesting a Return

Customers must obtain return approval before sending any product back to Frost Buddy. Your return request should include:

Order details
Product identification
Reason for the return

Once your request is reviewed, Frost Buddy will provide you with return instructions.

Return Shipping

Unless required by law otherwise, customers are responsible for paying the shipping costs to return items when the return is due to a change of mind or a reason other than a defective product. If the product is defective, damaged in transit, or incorrectly supplied, Frost Buddy will work with you to provide an appropriate resolution.

Refunds

After the returned item is received and inspected, Frost Buddy will determine if it meets the return conditions. Approved refunds will be issued back to the original payment method. Please allow 5-10 business days for the refund to appear, depending on your payment provider or financial institution.

Damaged or Incorrect Orders

If your Frost Buddy order arrives damaged, defective, or includes the wrong product, contact us promptly. We may ask for supporting evidence such as photos, order details, or packaging information to assist with our review and resolution.

Exchanges

For eligible products, Frost Buddy may offer exchanges if a suitable replacement is available. If an exchange is not possible, another resolution will be provided.